Customer Service Representative

NPL Construction, Co • New Berlin, WI, US • 3w ago

Who We Are

At NPL, part of The Centuri Organization, our employees are part of an established team working to support America’s natural gas utility and energy infrastructure. Working at NPL means you are joining a company with over 50 years of experience, long-standing customer relationships, and one that is deeply integrated into our host communities. Come grow your career with us and be a part of something bigger.

As a Customer Service Rrepresentative, you will act as a liaison between our customers and work crews. You will coordinate project scheduling and notifies customers in advance and provides updates as needed or requested.

What You'll Do

Receive and manage customer phone calls regarding comments/issues/complaints
Coordinate activities to resolve customer complaints and issues
Prepare job jackets for Foreman; printing all required documents (WRs, permits, service record cards, Miss Utility tickets, etc.)
Use Telogis and driver report to track assets and driver performance
Prepare project materials and collateral as necessary
Liaison between NPL, subcontractors and the Utility Company
Communicate with the Customer on work request
On-Site inspection of property of desired gas installation/replacement
Maintain well-organized filing and tracking systems
Retrieval of documents or information, as required
Other duties as requested by leadership

What You'll Have

High School diploma or equivalent
2-4 years related experience or equivalent combination of education and experience
Bi-lingual (English/Spanish) preferred
Ability to complete assignments while working under tight deadlines and with minimal or no supervision
Ability to support other employees by being directly responsible for improving information, services, or support other employees need to do their jobs
Ability to manage difficult customers on the phone and in person
Ability to stay focused and manage multiple projects simultaneously despite fast-changing conditions
Keen eye for details
Exceptional customer service skills through interpersonal communication to work effectively with others (i.e. internal and external customers, co-workers, vendors, colleagues, etc.) in order to coordinate activities and arrive at mutual decisions
Strong written and oral communication skills

What You'll Get

Competitive Benefit Package including Medical, Dental and Vision Coverage
401K w/ Company Match
Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability
Vacation/Sick Time and Paid Holidays
Potential Bonus Opportunities
Career Development Opportunities
Employee Discounts
Weekly Payroll

Work Environment

Work is performed in a typical indoor office environment
Flexibility to work various schedules and stay late when necessary with little or no notice
Must be able to read documents, use a computer, communicate verbally and in writing
Mobility required within an office, warehouse and construction site environments
Ability to occasionally lift up to 20 pounds

Legal Stuff

Pass pre-employment, random, post-accident, and reasonable suspicion drug screens
Provide valid US work authorization documents for E-Verify
Satisfactory results of pre-employment background check results
Valid driver’s license with clean driving record
With the health and safety of our employees, customers and the communities we serve in mind, all candidates who receive an offer of employment will be required to complete a COVID-19 risk assessment; your responses will help us determine an employment start date

Diversity, Equity & Inclusion Commitment

This job description is subject to change at any time. It reflects management’s assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

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