#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.
JOB SUMMARY
Job Profile Summary
The Supervisor - Analytical Services works closely with Quality Control, other Commercial groups, and Operations to assure the Analytical Services activities are aligned with the Company's OMS and overall objectives. Participates and represents the Company in industry groups and Voluntary Consensus Standards Boards (VCSBs like ASTM) designed to effect legislation and determine product specifications. Works closely with IT and Business Unit Product owners to manage initiatives that promote efficiency and value to the lab and the Company. Provides analytical support in QC related Incident Investigations. Pursues and evaluates new technologies that will add value to the Company. Assignments are received in the form of functional/departmental/regional objectives and goals. Consistently exercises independent judgement and applies knowledge/experience to determine the proper process by which to meet goals/objectives. Administers direction within the latitude of established company policies. May be required to be actively involved with projects to meet schedules or project deadlines. Work is measured by overall completion of objectives, goals and job expectations. Has the authority to hire, terminate, discipline or recommend changes within work group. Work is typically of diverse scope where analysis of situation or data requires an evaluation of a variety of factors to establish a course of action. May recommend modifications or improvements to operating policies/procedures. Erroneous judgements/recommendations/decisions or failure to achieve results typically result in serious delays to schedules and may result in considerable expenditures of time, human resources and funds to rectify.
Essential Functions and Responsibilities
ANALYTICAL RESOURCE. Provides technical expertise for development of customer testing programs, customized test methods, analytical results, and developing action plans to meet product specifications for departments across the company. Provides support for development of laboratory growth projects.
COMPLIANCE. Ensures all quality and regulatory requirements are adhered to and maintained to ensure the department is prepared for internal and external audits. Responsible for adherence to Federal and State guidelines to demonstrate compliance with fuel production and reporting requirements. Oversee Interlaboratory Cross Check Programs and Statistical Quality Control practices for the Analytical Services labs and applicable terminals to demonstrate accuracy and precision requirements per EPA 40 CFR Part 1090.
CUSTOMER SERVICE AND BUSINESS DEVELOPMENT. Administers all aspects of customer testing program workflow in LIMS to ensure fulfillment of Company’s contractual obligations to customer. Promotes company's Analytical Services to expand client base while fostering strong client relationships. Captures, monitors and analyzes the strategies and tactics of competitors that serve to threaten current and future business opportunities. Investigates and communicates business development opportunities as indicated by customers in the market place.
BUSINESS OPERATIONS. Assists department manager in monitoring operations to meet established goals related to revenue growth, O&M expense control, collection of overdue accounts and maintaining a 3-year Instrument Life Cyle Plan to replace aged/obsolete instrumentation.
MARKETING. Identifies and selects promotional opportunities for company's Analytical Services, including trade shows, conferences, brochures, catalogs, direct mail campaigns, etc. Attend national and regional trade shows. Structures sales and marketing efforts to improve customer focus and increase revenue from current clients and targeted prospects.
CONTRACTS AND PROCUREMENT. Establishes and ensures compliance with analytical services contracts. Oversees laboratory processes for procurement of services and material, and procurement and repair of laboratory instrumentation.
SUPERVISES. Mentors and supervises Analytical Services chemists in providing maintenance support, training and repairs to lab/field instruments. Oversees the execution of Laboratory Testing Programs at the East Houston and Aurora Labs. Responsible for direction of work, daily supervision, employee evaluation, establishing goals, coaching and professional development, counseling, and disciplinary actions when necessary. Responsible for knowing and following the CBA for the USW employees.
Education
Work Experience
Knowledge, Skills and Abilities
Ability to: communicate effectively orally and in writing in English
Ability to: communicate effectively with supervisors, co-workers, internal and external customers
Ability to: work under time pressure, tight deadlines and interruptions
Ability to: use a personal computer with the Windows® operating system to complete time sheets, send and receive e-mail, and access information posted on the Company’s intranet
Ability to: follow instructions or standard procedures
Ability to: compile and/or examine information and select the best action from defined alternatives
Ability to: organize and/or analyze information and identify solutions from a range of alternatives
Ability to: travel if required <25%
Licenses and Certifications
Strength Factor Rating - Physical Demands/Requirements
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Strength Factor Description - Physical Demands/Requirements
Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
Walking: Moving about on foot (Frequently)
Sitting: Remaining in a seated position (Constantly)
Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
Climbing: Ladders, Stairs (Occasionally)
Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
Crawling: Moving about on the hands and arms in any direction (Occasionally)
Reaching: Extending hands and arms in any direction (Constantly)
Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
Hearing: Perceiving the nature of sound by the ear (Frequently)
Tasting/Smelling: (Occasionally)
Near Vision: Clarity of vision at 20 inches or less (Constantly)
Far Vision: Clarity of vision at 20 feet for more (Frequently)
Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
Vision: Color - The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
Working Conditions
Well lighted, climate controlled areas (Frequently)
Outdoor weather conditions (Occasionally)
Dust, fumes, gases (Occasionally)
Frequent repetitive motion (Constantly)
CRT (Computer Monitor(s)) (Constantly)
Travel
Driving
ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.
ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547.
Expected Salary Range
$110,000.00 - $164,000.00
